Toyota Improves Customer Experience at Service Centers with Mobile App Powered by Magic Software
Magic Software is a global provider of mobile and cloud-enabled applications and business integration platforms.
Today they annouched that Union Motors, the official importer of Toyota vehicles in Israel (Toyota Israel), has deployed an iPad app powered by Magic xpa Application Platform to speed the customer intake at service centers around the country.
The app streamlines the process of receiving customer vehicles coming to Toyota garages for service. The new application is deployed on more than 100 iPad devices in over 30 service centres across the country. It allows teams to quickly collect and access all data on the vehicles arriving for service. Customers obtain and sign for service estimates on the spot without even having to enter the building. The new process is significantly shorter than in the past, allowing the garage team to work more efficiently and significantly improves the customer experience.
“Our goal was to improve the customer experience when arriving at our service centers, and making the entire service experience more efficient. Magic’s solution allowed us to develop and deploy the application quick and cost effectively.”
Yossi Antman, Network Service Manager at Toyota Israel.
“Organisations can dramatically improve the quality of customer service through digital transformation. Toyota Israel’s project is a great example that demonstrates how businesses use the mobile capability to reinvent business processes and improve the customer experience,”
“Magic’s code-free integration and application platforms, running on the same technology stack, along with decades of enterprise application experience provide organisations with a simple, cost-effective solution for their digital transformation needs.”
Arik Mifano, Managing Director of Magic Israel.
