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Success Story: Boston Medical Center Drive Efficiency with Mobile Facility Management App

” Not only have we made our facility management team happier and more efficient with the new smart ways of working on-site, we have also eliminated the huge amount of paperwork previously required by hundreds of technicians completing thousands of work orders a day”
Bob Biggio
Vice President of Facilities and Support Services

Why Boston Medial Center Invested In Magic

BMC wanted to mobilize their hospital technicians who repair equipment across the large campus and enable the immediate rerouting of employees to respond to critical malfunctions as they happen. They also wanted to enable hospital staff to initiate and monitor service calls and check on status of incidents at any time.

Why Magic fit the bill

BMC has been using Magic Software’s technology as the basis for their desktop-based hospital-wide facilities management system. They were able to re-use their existing business logic and extend these capabilities to mobile, including iOS and Android devices, making the move to mobile much faster and with lower risk than with any competitive solution.

Using native device capabilities, employees can scan hospital room barcodes to report a problem or to learn what work needs to be performed in that location. Photos of assets can be added to the record and work orders can be closed on location. With Magic Software’s offline mode, mobile apps can run in areas without mobile coverage and then synchronize when connections are re-established.

The Project

Industry: Healthcare

Magic Solution: Magic xpa Application Platform, MDM, PS

  • Manage Scheduled & On-Demand work orders
  • Scan barcode
  • Office support
  • Seamless transition from iOS to Android tablets
  • MDM solution
  • Upgraded existing Magic C/S app to cross-platform


  • Improve efficiency of technicians
  • Enable immediate response for critical malfunctions
  • Create centralised solution for hospital staff to initiate and monitor service calls


  • Increased efficiency
  • Reduced costs by eliminating paperwork
  • Faster repairs
  • Greater management and employee satisfaction
  • Ordered another app

Originally posted by Magic Software –

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